Oben Electric Rolls Out 24/7 Customer Support, Sets New Benchmark for EV Ownership Experience

In a space where after-sales support can make or break trust in EVs, Oben Electric is stepping up in a big way. The Bengaluru-based electric motorcycle brand has launched a 24/7 customer support helpline, reinforcing its commitment to giving riders a stress-free, seamless ownership experience.

This isn’t just a call center — it’s part of a full-scale Oben Care ecosystem, which includes dedicated Relationship Managers, platinum-certified technicians, in-house component manufacturing, and roadside assistance that works. According to the brand, 90% of service cases in the last three months were resolved within 72 hours. That’s a big deal in a segment where service horror stories are far too common.

Deep Integration, Faster Resolutions

What sets Oben apart is its vertical integration — everything from the LFP battery and motor to the VCU and charger is designed and built in-house. That means faster diagnostics, better quality control, and minimal delays. Plus, the warranty coverage is solid: 8 years/80,000 km on the battery and 5 years/60,000 km on key powertrain and chassis components.

Personalized Touch: Relationship Managers & Real Service

Every Oben rider gets a dedicated Relationship Manager—yes, a real person who helps with everything from onboarding to maintenance and emergency support. These RMs are backed by platinum-certified technicians and an expanding network of Oben Care service centers, already available across 37 showrooms nationwide.

To make it even more convenient, Oben offers pickup and drop at select service locations. And with plans to expand to 150+ showrooms and service hubs across 50+ cities by the end of this fiscal year, they’re serious about scaling this experience.

Roadside Assistance, Done Right

Oben’s three-tier RSA (Roadside Assistance) network mixes its own fleet with top RSA partners and hyperlocal pros to make sure riders aren’t left stranded, whether it’s in city traffic or a remote stretch of highway.

The Bigger Picture

Madhumita Agrawal, Founder & CEO, summed it up:
“Winning customer trust is the key to India’s EV adoption. Our 24/7 helpline and service ecosystem aim to remove friction from ownership and turn first-time buyers into lifelong riders.”

Bottom Line: Oben isn’t just building electric motorcycles—they’re building an ownership experience that’s proactive, reliable, and customer-first. And in India’s evolving EV landscape, that could be the real game changer.

Also Read: EV91 Rolls Out Flagship EV Fleet in Delhi

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