CARS24, India’s leading autotech company, has introduced a groundbreaking initiative in the pre-owned car industry — India’s first-ever 30-Day Return Policy. This customer-first move allows buyers to return their car within 30 days or 999 km if it doesn’t meet expectations, setting a new benchmark for transparency, quality, and accountability in the used car market.
The policy stems from insights gathered from thousands of car owners and first-time buyers, revealing that peace of mind is just as important as price when purchasing a pre-owned vehicle. Buying a car is a major financial decision, and CARS24 aims to give customers the confidence to live with their car before fully committing.
Speaking on the launch, Himanshu Ratnoo, CEO, CARS24 India, said:
“Trust has always been the hardest currency in this business. Even new car manufacturers don’t let you live with a car for a month and return it if it doesn’t feel right. We’re doing that because we’re so sure of our quality and because accountability should start with us. The 30-Day Return Guarantee proves quality through experience — and we’re confident our customers won’t ever need to use it.”
With India’s pre-owned car market valued at over ₹3 lakh crore — and growing nearly three times faster than new-car sales — the key challenge has always been uncertainty about vehicle quality. CARS24 addresses this with rigorous quality control and advanced inspection technology.
Each vehicle goes through 300+ quality checks covering performance, safety, and structural integrity. Only about 15% of inspected cars make it to the retail lineup. Leveraging AI-driven inspection tools, CARS24 can detect even micro-level defects invisible to the human eye. Every vehicle is further certified under Cartruth, the company’s proprietary inspection framework, ensuring consistent standards across all cities.
The return process is simple and transparent — customers can initiate a return request through the CARS24 app or email. After a quick reinspection, the car is picked up, and the refund is processed within days.
With this pioneering policy, CARS24 becomes the first company in India to bring e-commerce-style consumer protection to the automotive space. As the used car segment continues its rapid expansion, initiatives like this promise to reshape the industry — making trust and quality measurable through real ownership experience, not just claims.
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